The following Terms and Conditions of Service apply to all artwork, graphic design, print and services provided by The Logo Bistro.
All design work is carried out by The Logo Bistro on the understanding that the client has agreed to abide by The Logo Bistro's terms and conditions.
The Logo Bistro is committed to protecting your privacy. In order to provide a quick and accurate response to your logo design or web design order, The Logo Bistro asks only for the information necessary to complete your order with precision. All the information is strictly for the use of The Logo Bistro and its partner PrintingForLess.com , it will not be shared with any other third party. The Logo Bistro uses Secure Socket Layer (SSL) technology to protect your privacy when you place an on-line order.
The information we gather and how we use it:
When you order a logo design, web design, or any other graphic product we need to know your name, your company's name, your email address, and your mailing address. This allows us to process and complete your order and to notify you of your order status. We also ask some information about your company in order to have a creative direction for your company's logo design or web design needs. All the rights to the Logo artwork and logo design we create at the request of a client belong to such client.
Restrictions, Exemptions and Limitations The information on The Logo Bistro 's services and web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company: excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company's literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised The Logo Bistro of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
The Logo Bistro does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Any design, copywriting, drawing, idea or code created for the customer by The Logo Bistro, or any of it's contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of The Logo Bistro and any of it's relevant sub-contractors.
All design work where there is a risk that another party may make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. The Logo Bistro will not be held responsible for any and all damages resulting from such claims. The Logo Bistro is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The customer agrees not to hold The Logo Bistro responsible for any such loss or damage. Any claim against The Logo Bistro shall be limited to the relevant fee(s) paid by the customer.
Policies for Termination of Contract / Agreements and Refunds
In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or a change is requested unless The Logo Bistro cancels or terminates your Contract for a reason other than your breach or non-performance.
The Logo Bistro will give your money back, in case you make a request when the initial concepts for a logo are offered. However once you approve or request changes in the initial designs, the refund offer becomes void and refund request will not be entertained. All refunds are subject to a minimum Administration Fee. All refund request must have have a valid reason which must be qualified against the design brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given however further revisions will be provided until complete satisfaction. Money back guarantee is based on that the order is placed in good faith. Where a customer has placed design orders with more than one design agency for the same job with the intention to claim refund, we do not consider it a good faith. In such a case we reserve the right to decline a refund request. Almost all design jobs require customer feedback before finalizing the design therefore it is only fair that the customer gets involved and provides feedback in order to get the desired results. 100% unique design guarantee entitles you to a re-draw if our designed logo is to be found considerably similar to another logo design that may already exist. Any resemblance to an existing design will be merely a coincidence and Logoinn will not accept any responsibility or claim of any compensation in such a case. It is the client's responsibility to get their art work copyrighted. Please read the page http://www.thelogobistro.com/guaranteefor more information.
An order can be cancelled 24 hours prior to the delivery date at no cost. If you cancel your order within 24 hours of the delivery date, a charge of $45.00 will apply
Cancellation of orders with 16 hours and 24 hours delivery service is subject to a minimum Administration Fee of $200.00. Where order value is less than $200.00, the order value will be deemed as the Administration Fee.
An account will be considered closed, if a customer does not reply us within 60 days of our communication. To reactivate an account an admin fee of $60 will be applicable.
Payments made by Visa, Master and Amex cards are processed by Barclaycard merchant services. Logoinn do not hold customer card details on their systems in order to provide maximum security and to remain compliant. Where recurring billing is required, card details are stored with Barclaycard for future payments. We also accept payments via personal/company cheque and bank transfers. Payments via PayPal & Discover Card are processed by PayPal.
Loss of data:
The Logo Bistro will take all appropriate precautions to safeguard its servers and data contained within, however The Logo Bistro will not be held responsible for any loss of client data stored or intended to be stored on the servers and on back-up devices. The client will not be entitled to any form of compensation from The Logo Bistro in the event of loss of data, therefore it is recommended that the client also takes steps to back up his/her logo materials.
Any ideas provided by the client including sketches, copies, faxes, files, images, photographs, etc. that The Logo Bistro is asked to use in the design process are the responsibility of the client. The Logo Bistro is not responsible for any copyright violation or warranties. In such circumstances, we cannot guarantee the originality of design work and therefore, will not be held liable for any damages or violations. A waiver form will be required to sign prior to The Logo Bistro using any type of images provided by the client.